Customer Relations Executive
Rorosaur is seeking a dedicated and customer-centric Customer Relations Executive to join our team. This role involves responding to customer queries, addressing complaints, solving product and shipping issues, and collecting customer feedback as a primary responsibility. The successful candidate will also liaise with other departments, such as shipping, to ensure seamless and satisfying customer experiences.
- Respond to customer queries promptly and professionally via phone, email, social media, and other customer interaction plaƞorms.
- Collaborate closely with our Shipping Manager to resolve shipping issues and ensure customer satisfaction.
- Address customer complaints, aiming to resolve them quickly and effectively, maintaining the brand's reputation and customer loyalty.
- Assist customers with their product-related queries, leveraging deep product knowledge to provide accurate information and guidance.
- Conduct customer satisfaction surveys and feedback sessions to understand customer needs and preferences better and to improve our products and services.
- Oversee the distribution of free samples to customers, ensuring a positive brand experience.
- Liaise with various departments to ensure the implementation of feedback-based improvements.
- Continuously enhance knowledge of our product range and industry trends to provide the highest level of service to our customers.
- Bachelor's degree in Business Administration, or related field.
- A minimum of 1 year of experience in a customer service role, preferably in the FMCG
- Excellent English verbal and written communication skills.
- Superior problem-solving skills and the ability to work under pressure.
- Proficient in the use of MS Office Suite.
- Strong interpersonal skills and the ability to work well in a team.
- Deep understanding of customer service procedures and principles.